Policies

Shipping & Returns

Draft — pending review. This page reflects a standard policy shape with placeholder details in brackets. WATS Publications should confirm the actual timelines and costs below before this page goes live; a return or refund policy should also be reviewed against applicable Nigerian consumer-protection requirements before publication.

Order Processing & Payment

Orders are placed through our order form and paid for by bank transfer to WATS Publications. An order is confirmed and queued for dispatch only after our team has verified your payment reference and receipt — please allow [1–2] business days for this step.

Delivery

Orders are dispatched from WATS Publications, PMB 003, Ipaja, Lagos, Nigeria.

Within Lagos: approximately [X–X business days] after payment is verified.
Elsewhere in Nigeria: approximately [X–X business days], via [courier/postal service to be confirmed].
International orders: [available on request / shipping cost and timeline calculated per destination — to be confirmed].

Shipping costs are [calculated at checkout / a flat rate of ₦[X] within Lagos, ₦[X] elsewhere in Nigeria — to be confirmed] and will be communicated to you before your order is dispatched. You will receive a message once your order has shipped.

Bulk & Institutional Orders

Churches, ministries and seminaries ordering in bulk should contact us directly at watspublications@wats.edu.ng for institutional pricing and delivery arrangements.

Returns & Exchanges

If a book arrives damaged, defective, or different from what you ordered, please contact us within [X days] of receiving your order at watspublications@wats.edu.ng or +234 803 781 2817, with your order details and a photo of the item. We will arrange a replacement or refund at no additional cost to you.

For all other returns, items must be unused, in their original condition, and returned within [X days] of delivery. Return shipping costs are the responsibility of the buyer unless the return is due to our error. Refunds are issued by bank transfer to the original payer within [X–X business days] of us receiving and inspecting the returned item.

Because of the nature of printed materials, we are unable to accept returns on items that have been damaged after delivery, written in, or are missing their original packaging.

Questions

For anything not covered here, reach us at watspublications@wats.edu.ng or +234 803 781 2817 / +234 806 875 2197.